As an NHS registered patient with this practice you are entitled to:
•Courtesy and respect from the staff;•Privacy and confidentiality when speaking to a member of staff;•Be given an appointment the same day if you need to see a doctor urgently;•A clear explanation of treatment proposed for you by any member of the practice team;•A health check when registering;•Expect your medications to be reviewed regularly if you are receiving repeat prescriptions;•Be referred to a consultant when your GP feels it is necessary to be referred for a second opinion;•Have access to your records (fee payable);•Have telephone enquiries answered promptly and dealt with effectively;•Be informed of test, x-ray, and outpatient results as they become available.
You can help us to help you by:
•Treating our staff with courtesy;•Giving the doctor all the relevant information about your condition and past medical history;•Letting us know when you move or change your telephone number;•Keeping appointments or giving as much notice as possible if you need to cancel;•Using your appointment for one person only;•Complying with medication and clinical reviews and recalls;•Not expecting a prescription every time you see the doctor – taking advice is often more effective than drugs;•Giving 48 hours notice before collecting prescription;•Remembering if you need a home visit to make your request before 10:00am;•The self-management of common illnesses. For self-limited illnesses there is no need to consult a GP;•Our local pharmacists can help and advise you with a great deal of symptoms, which may save you having to see the Doctor.•Using our services wisely, Please do not attend A & E at the hospital unless you have suffered an injury or have an emergency which cannot wait until you see the Doctor.
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