Appointments

Appointments

We run an appointment system, but patients who require urgent appointments can be seen by the duty clinician every weekday morning.  Routine appointments are available to pre-book up to three weeks in advance.  Non-urgent consultations can be requested by telephoning the surgery on 01633 266440, by booking online via My Health On-Line, or requesting by email:  patient.support.w93039@wales.nhs.uk

PLEASE NOTE WE HAVE HAD TO DISABLE ONLINE APPOINTMENT BOOKINGS IN LIGHT OF CORONAVIRUS – REPEAT PRESCRIPTIONS CAN STILL BE ORDERED VIA MHOL 

If you are unable to keep your appointment, please inform us so that someone else can be seen in your place.  If you have booked online it can be cancelled on line. You can also respond to your reminder text in order to cancel your appointment.

Patients can be seen in the open access clinic every weekday morning if the problem is urgent and for these appointments, you need to ring from 0800am.  The phone lines can be very busy so if you can leave non-urgent calls until later in the morning we will be able to deal with them more quickly.  MONDAYS ARE OUR BUSIEST DAYS.  If your requirement is routine and non-urgent, please telephone on another day.  In order to help triage patients for the doctor appropriately the receptionist will need to ask you some questions so your patience would be appreciated.  Our Pharmacist is available Monday, Tuesday, Thursday and Friday and can see patients with certain conditions and our ANP on Wednesdays. .  You may be signposted to see them rather than a GP depending upon your symptoms/requirements.  You may also be navigated to a health care professional outside of the practice using agreed care pathways for example to a pharmacist, physiotherapist, optician, dentist , counselling service and social services.

You can request to be seen by a doctor of your choice using our pre-bookable service and these routine appointments can be booked up to 3 weeks in advance.

DNA (Did Not Attend Policy)

Patients who do not keep their appointment or fail to cancel and inform the practice on 2 occasions will be considered as non co-operative and will be asked to leave the list.

GP Consultations

These will be provided usually at 10 minute intervals.  10 minute Consultations usually can deal with one problem.  It is not possible to deal with a list of problems in 10 minutes.  In order for us to meet the patient charter, you should let the reception staff know if you feel you need a longer appointment. 

All patients will be seen within 30 minutes of their appointment.  We will endeavour to keep to time. If not, an explanation will be given.

Chaperones

We offer a Chaperone service in the practice; this can be requested at the time of your consultation.

Telephone Consultations

The practice encourages patients to phone for advice when a face to face appointment is not necessary.  If you wish to speak to a doctor, please telephone reception before 11.00 am and book a telephone consultation.

Video Consultations

We have the facility to conduct consultations via video. Your GP will suggest this if it is the most appropriate method of contact.