As an NHS registered patient with this practice you are entitled to:
- Courtesy and respect from the staff;
- Privacy and confidentiality when speaking to a member of staff;
- Be given an appointment the same day if you need to see a doctor urgently;
- A clear explanation of treatment proposed for you by any member of the practice team;
- A health check when registering;
- Expect your medications to be reviewed regularly if you are receiving repeat prescriptions;
- Be referred to a consultant when your GP feels it is necessary to be referred for a second opinion;
- Have access to your records (fee payable);
- Have telephone enquiries answered promptly and dealt with effectively;
- Be informed of test, x-ray, and outpatient results as they become available.
You can help us to help you by:
- Treating our staff with courtesy;
- Giving the doctor all the relevant information about your condition and past medical history;
- Letting us know when you move or change your telephone number;
- Keeping appointments or giving as much notice as possible if you need to cancel;
- Using your appointment for one person only;
- Complying with medication and clinical reviews and recalls;
- Not expecting a prescription every time you see the doctor – taking advice is often more effective than drugs;
- Giving 48 hours notice before collecting prescription;
- Remembering if you need a home visit to make your request before 10:00am;
- The self-management of common illnesses. For self-limited illnesses there is no need to consult a GP;
- Our local pharmacists can help and advise you with a great deal of symptoms, which may save you having to see the Doctor.
- Using our services wisely, Please do not attend A & E at the hospital unless you have suffered an injury or have an emergency which cannot wait until you see the Doctor
