St Pauls Clinic

St Pauls Clinic

Palmyra Place, Newport, NP20 4EJ

Current time is 02:47 - Sorry, we're currently closed. Please call NHS 111

NHS

Telephone: 01633 266140

Fax: We no longer use a fax machine.

patient.support.w93039@wales.nhs.uk

Patients Charter

As an NHS registered patient with this practice you are entitled to:

  • Courtesy and respect from the staff;
  • Privacy and confidentiality when speaking to a member of staff;
  • Be given an appointment the same day if you need to see a doctor urgently;
  • A clear explanation of treatment proposed for you by any member of the practice team;
  • A health check when registering;
  • Expect your medications to be reviewed regularly if you are receiving repeat prescriptions;
  • Be referred to a consultant when your GP feels it is necessary to be referred for a second opinion;
  • Have access to your records (fee payable);
  • Have telephone enquiries answered promptly and dealt with effectively;
  • Be informed of test, x-ray, and outpatient results as they become available.

You can help us to help you by:

  • Treating our staff with courtesy;
  • Giving the doctor all the relevant information about your condition and past medical history;
  • Letting us know when you move or change your telephone number;
  • Keeping appointments or giving as much notice as possible if you need to cancel;
  • Using your appointment for one person only;
  • Complying with medication and clinical reviews and recalls;
  • Not expecting a prescription every time you see the doctor โ€“ taking advice is often more effective than drugs;
  • Giving 48 hours notice before collecting prescription;
  • Remembering if you need a home visit to make your request before 10:00am;
  • The self-management of common illnesses. For self-limited illnesses there is no need to consult a GP;
  • Our local pharmacists can help and advise you with a great deal of symptoms, which may save you having to see the Doctor.
  • Using our services wisely, Please do not attend A & E at the hospital unless you have suffered an injury or have an emergency which cannot wait until you see the Doctor