St Pauls Clinic

St Pauls Clinic

Palmyra Place, Newport, NP20 4EJ

Current time is 08:25 - Sorry, we're currently closed. Please call NHS 111

NHS

Telephone: 01633 266140

Fax: We no longer use a fax machine.

patient.support.w93039@wales.nhs.uk

Frequently Asked Questions

FAQ

Can two or more people use one appointment to see the Doctor?

No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.

What happens if I am late for my appointment with the Doctor or Nurse?

If you are late you will only be seen at the discretion of Doctor or Nurse. If you are not seen you will need to re-appoint, after that day.

How do I arrange vaccinations for my holidays?

Please contact us as soon as possible, this will ensure that as far as possible you will be fully inoculated before travelling. You will be asked to complete a form, once this has been completed and given to the receptionist you will be given a date to collect a prescription for your vaccinations, and the receptionist will advise you when your vaccination(s) will be administered by the nurse. It is very important that you complete as much information as possible on the form, you must include your telephone number so the Doctor or Nurse can contact you if they require more information. Travel clinics are nurse lead, please do not arrange an appointment with the Doctor in relation to travel, unless this has been specially arranged for you at the reception desk.

Travel Vaccination Forms area available in our Patient Forms Section

 

How do I request information regarding my vaccinations?

Use Contact Us to send a message to the team. We will contact you to confirm your identity and we will arrange an email with your vaccine record attached. Alternatively if you do not have access to Online Services, please call the surgery. 

Can I request medication that is not on my repeat list?

Sometimes it may be possible for us to provide you with a prescription that you have had before. One of our prescribers will check your request and if approved your prescription will be ready to collect at the same time as your Repeat medication. If this has not been approved then the receptionist will let you know when you receive your repeat items, or you maybe contacted by the staff. If your request has not been approved, the Doctor may ask you to arrange an appointment to see him/her to discuss your request further. Please do not use S.A.E. for special medication requests as these may be declined.

Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?

Yes! However we are generally unable to enter into any communications of a medical nature in order to protect patient confidentiality. For medico-legal reasons we require a signed mandate by the patient in relation to any information held concerning their medical records.