About Us

Welcome to St Pauls Clinic

Complaints procedure

The practice follows the “All Wales Putting Things Right Procedure” Please raise any complaints with the Operations Manager, ideally we would like to resolve any misunderstandings promptly. If you feel you have to place your concerns in writing please address it to the Operations Manager.

https://www.gov.wales/sites/default/files/publications/2020-09/putting-things-right-large-print.pdf

Practice area

The Practice Area covers most of NP20 and some NP19 postcodes.

Violence and Abuse – Zero Tolerance

Abusive or violent patients will be removed from the surgery list. It is the expected duty of patients to respect both staff and fellow patients, regardless of race, gender, beliefs or faith.

Data Protection and Uses of Information

Information about patients is requested for a variety of purposes including education, research, monitoring, epidemiology, public health surveillance, clinical audit and planning. Under the Data Protection Act this practice cannot use any data it has on you, our patients, without your consent. Your data will only be shared with fellow Practitioners and other Organisations (e.g. the local hospitals) for health related matters. If you do not want any data about you shared with any organisation, please inform the GP to document your health records. Please note that this could prevent us from making routine hospital referrals on your behalf. Your wishes will be respected subject to legal, statutory or life-threatening situations.

Your Patient Rights

At St. Paul’s Clinic, we are committed to meeting your healthcare needs with professionalism and care. We ensure that your medical records are accurate and handled with the utmost respect for your privacy and rights. In compliance with the Data Protection Act, we require your explicit consent before releasing any of your Personal Health Information. Please note that complaints cannot be made regarding data release to which you have provided consent.

During your visit, you are welcome to request a specific GP, subject to their availability. We strive to provide excellent customer care, including access to interpreters, LanguageLine services, and our Jayex LED Board for clear communication.

For patients with disabilities, assistance is available—please use the doorbell at the entrance to alert staff if required. We also have disabled facilities on-site, including an emergency pull cord for added safety.