Appointments

Appointments at St. Paul’s Clinic

We are dedicated to providing accessible and high-quality healthcare in line with NHS Wales Access Standards. Please find details below on how to book and attend appointments:

Urgent Appointments

Patients requiring urgent care can be seen by the duty clinician during our open access clinic, held every weekday morning.

•Important Note: Phone lines may be busy, especially on Mondays. If your need is routine or non-urgent, we encourage you to call later in the morning or on another day to help us manage urgent care effectively.

Routine Appointments

•Pre-bookable Appointments: Routine appointments can be booked up to four weeks in advance using the following methods:

•Phone: Call 01633 261440

•Online: Use the NHS App

•Email: Request an appointment by emailing patient.support.w93039@wales.nhs.uk

•eConsult: Submit a non-urgent medical query or appointment request via eConsult on our website.

•Cancellations:

•Cancel online through the booking system.

•Reply to your appointment reminder text.

•Call us directly to inform the team.

Multidisciplinary Team and Care Navigation

Our practice offers a diverse team of healthcare professionals to meet your needs. Depending on your symptoms, you may be directed to:

•In-Practice Services: GPs, Nurses, Healthcare Assistants, or Practice Pharmacists.

•Community-Based Services: Local pharmacists, physiotherapists, opticians, dentists, counselling services, or social care professionals.

We aim to connect you with the most appropriate care quickly and efficiently through agreed care pathways.

DNA (Did Not Attend) Policy

Patients who miss or fail to cancel three appointments within six months may be considered non-cooperative and may be asked to leave the practice list.

GP Consultations

•Standard Consultations: Appointments are 10 minutes long and typically address one issue. If you have multiple concerns, please inform the reception team when booking to allow for additional time.

•Punctuality: We aim to see all patients within 30 minutes of their scheduled time. If delays occur, we will provide an explanation.

Chaperone Service

Chaperones are available upon request. Please let us know at the time of booking or during your consultation if you would like one.

Telephone and Video Consultations

•Telephone Consultations: Book a telephone appointment for advice on non-urgent issues by calling reception before 11:00 AM.

•Video Consultations: Offered when appropriate, based on your GP’s recommendation.

Accessibility and Support

We are committed to ensuring accessibility for all patients:

•For urgent problems, our open access clinic is available each weekday morning.

•For non-urgent queries, use eConsult, email us, or call at a less busy time.

We appreciate your patience and understanding as we strive to meet your healthcare needs. Please contact us if you have further questions or require assistance.

This updated version aligns with NHS Wales Access Standards, ensuring patients have multiple access routes while emphasising flexibility and efficiency.